Use AI Assistants to Improve Everyday Work

Learn how to use Microsoft's built-in AI assistants and create your own simple AI helpers—without programming—to make everyday work faster and easier. You'll practise creating assistants that can answer questions, find information, guide people through tasks, and help reduce repetitive work in Microsoft 365 and SharePoint.

Suitable for:

• Office and administration staff
• Team leaders and managers
• Business analysts
• Operations and project staff
• SharePoint site owners
• Anyone who wants to improve productivity with Microsoft Copilot without learning programming

• Basic experience using Microsoft 365.
• A general understanding of everyday IT concepts.
• No programming or coding experience is required.

By the end of this course you should be able to:

• Understand what Microsoft AI agents are and when to use them.
• Use Microsoft's ready-made AI agents for common workplace tasks.
• Create your own AI assistant without writing code.
• Test, improve and manage your AI assistant.
• Share AI assistants with colleagues through Microsoft 365 and SharePoint.
• Use AI to reduce repetitive work such as answering common questions, finding documents, helping people follow business processes, and supporting everyday collaboration.

Module 1 — Get started with agents

Learn what AI agents are, how they help with everyday work, who can use them, and the basic governance and security considerations.

Module 2 — Explore prebuilt Microsoft 365 Copilot agents

Discover Microsoft's ready-made AI agents and when each is useful for tasks such as researching information, analysing content, writing, brainstorming ideas, and improving prompts.

Module 3 — Build and manage an agent

Create your own no-code AI agent in Microsoft 365 Copilot Chat and SharePoint, then test, improve and manage it for everyday business use.

Module 4 — Share and use agents

Learn how to share your AI agents with other people and use them effectively within SharePoint and Microsoft 365 Copilot Chat.

What this course is useful for in real workplaces

After completing this course you'll understand how to create simple AI assistants that help people do routine work more efficiently. Depending on how your organisation uses Microsoft 365, these assistants can help colleagues find information, answer frequently asked questions, guide users through business procedures, surface documents from SharePoint, and reduce repetitive manual work—all without needing to write code.