Overview
If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our course.
The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problemsolving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Set clear expectations for team members
- Master techniques to delegate effectively and confidently
- Develop approaches for conducting formal feedback sessions
- Provide informal, constructive feedback
- Establish conflict resolution strategies
Course content
This Supervising Others Training Course will help new and existing supervisors to become more efficient and proficient at delegating, managing time, setting goals and expectations, providing feedback, resolving conflict and administering discipline.
All too often, great team members are promoted to a supervisory role without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. So, this training course was designed to enhance their existing skill set with the additional skills required to properly manage others in a professional manner.
The Supervising Others Training Course helps people in supervisory roles to improve their skills, confidence and management abilities. This training will benefit new supervisors and anyone who wants to improve their skills in supervising others ensuring the highest level of productivity and team cohesion.
After completing this course, participants will have learned to:
Topic 1: Communicating to your Team
- REACH Review – Communication Evolution Tool
- Adjusting Your Style for a Better Approach
- Reflection
Topic 2: Successful Delegation
- 10 Rules for Successful Delegation
- Degrees of Delegation
- Troubleshooting Delegation
- Reflection
Topic 3: Art of Feedback
- Types of Feedback
- 3 Stages to Receiving Feedback
- 5 Top Tips to prepare yourself to provide feedback
- Feedback Delivery Tools
- Difficult Feedback
- Seeking Feedback
Topic 4: Managing Conflict
- Tuckman and Jensen Four Phase Model
- Team Development Stages
- Using a Conflict Resolution Process
- Alternate Techniques
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
Common questions
When does Supervising Others Training - 3hours run?
There are no scheduled dates for this course at the moment. Get in touch and we'll let you know when the next one is set, or arrange it for your team.
How much does Supervising Others Training - 3hours cost?
From $480 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This course runs live online, so you can join from anywhere in New Zealand.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDTS449_C when you enquire.