Reduce Manual Work with Apps, Automation and AI Agents

Learn how Microsoft’s low-code tools can help you organise information, create simple workplace apps, automate repetitive processes and build AI assistants—without needing to be a professional developer.

For example, these tools can help route approvals, send reminders, update information between systems, collect data through an app and create an assistant that answers common questions.

Business users, analysts, operations teams, process owners, administrators and aspiring app makers who want to improve inefficient or repetitive work.

Basic familiarity with workplace processes, Microsoft 365 or business data will help, but programming experience is not expected.

By the end of the course, you should understand how to:

• choose the right Power Platform tool for a workplace problem
• organise shared business information using Dataverse (Microsoft’s structured data storage service)
• create basic apps with little or no traditional coding
• automate tasks such as approvals, notifications and information updates
• understand how access, security and environments are managed
• create AI-powered assistants called agents

1. Describe the business value of Microsoft Power Platform

Understand the available tools and decide how apps, automation, websites, shared data and AI agents could solve practical business problems.

2. Describe Microsoft Dataverse

Learn how to store and organise business information in connected tables so that apps, automated processes and AI tools can use consistent data.

3. Describe Power Platform governance and administration

Understand how organisations control access, protect information, monitor usage and manage solutions as they move from development into everyday use.

4. Identify basic Microsoft Power Apps capabilities

Explore different types of workplace apps and see how Copilot can help create them from plain-language instructions.

5. Identify Microsoft Power Automate components

Learn how automated workflows use triggers and actions to handle tasks such as approvals, emails, Teams messages and information updates.

6. Understand features of Copilot Studio agents

Explore how to create, publish and monitor AI assistants that answer questions, use company knowledge and carry out approved tasks.