Process Writing
Overview
Are there processes around your workplace that everyone should be able to follow? Are you worried that too many of your organisational processes are held inside one person's head? Do you want smoother shift changes, handovers, temp/reliever training, or induction and succession planning? Are you a techie who has to instruct non-techies to use equipment?
This course will help you write processes and instructions to streamline your workplace and improve efficiency. The processes could range from seemingly simple how to get a package collected by the courier, how to use the photocopier, through to highly technical how to operate plant machinery or how to use software and applications.
Who should attend
Group Training only - minimum 4 attendees required to run this course. Please enquire for alternative training options at info@ace.co.nz
- anyone communicating instructions in writing
- office managers wanting to run a tight ship
- administrators sick of answering the same questions every day
- technical experts writing instruction manuals
- anyone wanting consistent quality delivery
- anyone involved in the review and revamp of policies, procedures, and processes
Prerequisites
None - anyone can do this course. Please feel free to bring your own processes to work on (if any)
What you'll learn
Upon completion of this course the attendee will understand the concepts of process writing and be able to prepare and champion the creation of business process manuals
- what a great process does, has, and looks like
- the principles of process writing
- tools for developing processes
- how to test and refine process documentation
- the principles of clear communication
We'll work through scenarios and you'll get even more out of this course if you bring your own processes to work on. Get expert advice and feedback from the writer/trainer!
Course content
What a great process does, has, and looks like
- what is a process
- what kind of process are you dealing with
- understanding the big picture - policy, procedure and process
The principles of process writing
- choosing the best method to communicate your process
- front-end framing
- instructional writing using an active voice
- using images to support instructions
Tools for developing processes
- use the experts
- bringing together a group
- draft and review
How to test and refine process documentation
- ignorance is bliss - choosing the right people to test processes
The principles of clear communication
- Plain Language
- speakable words
- active voice
Application
- guided process writing from scenarios
- writing processes for your context
Common questions
When does Process Writing next run?
The next date is Tue, 1 Sept 2026, and there are 3 further dates scheduled. Delivered ACE Training Wellington, ACE Training Auckland, live online. Every date and its format is listed on this page.
How much does Process Writing cost?
From $745 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
None - anyone can do this course. Please feel free to bring your own processes to work on (if any)
Can I attend online, or does it have to be in a classroom?
Both. Some dates run live online and others in-class — each date on this page shows its format, so pick whichever suits.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code Process-Writing when you enquire.