PL-7008: Create agents in Microsoft Copilot Studio

In this learning path, you will learn how to create custom copilots with Copilot Studio and will get the opportunity to practice your skills in a guided project.

This course is for app makers.

Candidates for this credential should be familiar with data modeling concepts in Microsoft Dataverse and with Copilot Studio.

After completing this course, students will be able to:

• Build a copilot by using Microsoft Copilot Studio
• Use topics to create and manage conversation paths in a bot
• Work with topic triggers and conversation nodes
• Add branching to a topic
• Use system topics and create topics from content
• Set up fall-back topics to handle unrecognised user input
• Understand entities and custom entities
• Initiate Power Automate flows directly from topics in your copilot
• Configure copilot to pass conversations to applications such as Omnichannel for Customer Service
• Extract content from support pages and configure it into copilot topics that you can use in conversations
• Discover how the copilot can call Microsoft Power Automate actions to retrieve data from Dataverse for Teams
• Publish the copilot to your team or the whole company

Build an initial copilot with Microsoft Copilot Studio

• Copilot creation
• Copilot creation using conversational builder
• Generative Answers
• Deploy copilots

Manage topics in Microsoft Copilot Studio

• Work with bot topics
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics

Work with entities and variables in Microsoft Copilot Studio

• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics

Enhance Microsoft Copilot Studio copilots

• Use Power Automate to add actions
• Copilot actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyse copilot performance

Create a copilot with Microsoft Copilot Studio and Dataverse for Teams

• Create your first copilot
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new copilot

Guided Project - Create copilots with Microsoft Copilot Studio

• Create custom tables
• Build a bot in Microsoft Copilot Studio with the new AI capabilities
• Create and manage topics
• Set up Generative AI