MS-721: Plan, configure, and manage collaboration communications systems with Microsoft Teams
Overview
The MS-721T00: Plan, configure, and manage collaboration communications systems course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.
Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools
Who should attend
This course is aimed at
- Collaboration Engineers
- Teams Administrators
- System Engineers
- IT Administrators
Prerequisites
Before attending this course, students should have general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Networking, telecommunications, and audio/visual basics
- Identity and access management basics
What you'll learn
After attending this course, students will be able to:
- Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
- Manage Teams meetings, webinars, and town halls
- Configure Microsoft Teams Rooms and Surface Hub devices
- Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
- Apply identity and access management best practices
Course content
- Introduction to Teams meetings and calling
- Differentiate between different meeting and events types in Teams.
- Identify Teams Phone scenarios and PSTN options.
- Identify usage scenarios for auto attendants and call queues.
- Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
- Plan for Microsoft 365 Copilot in Teams
- Plan for Teams Phone
- Plan for a basic Teams Phone deployment.
- Plan for advanced Teams Phone calling options.
- Plan for Teams phones and devices.
- Plan for Microsoft Teams Rooms and shared meeting spaces
- Select the most suitable Teams Rooms configuration for your organization.
- Plan and design modern, intelligent workspaces that foster collaboration.
- Choose the appropriate licenses and devices based on your organizational needs.
- Integrate third-party meeting services for a seamless hybrid work experience.
- Manage and monitor Teams Rooms devices effectively to ensure optimal performance.
- Plan and optimize network performance for Teams media
- Describe network requirements for optimal performance in Teams
- Evaluate bandwidth requirements with the Teams Network planner
- Assess a network using the Teams Network Assessment Tool
- Optimize network and WiFi for media flow
- Optimize media flow with QoS
- Configure and deploy Teams Phone
- Configure emergency calling addresses
- Manage Microsoft Calling Plan numbers
- Setup and manage Operator Connect and Teams Phone Mobile
- Understand Teams Phone policies and configuration options
- Configure and deploy Teams Phone with Direct Routing
- Explain how to configure and connect a Session Border Controller (SBC).
- Describe the process for configuring simple and advanced voice routing.
- Describe how to provision users, implement number translation, create, and assign dial plans.
- Explain how to configure and connect a Survivable Branch Appliance (SBA).
- Extend Teams Phone with additional services
- Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register Voice Bots for custom developed solutions
- Manage meetings and events experiences
- Describe meetings and events in Microsoft Teams
- Manage audio conferencing policies and settings
- Manage meeting policies and settings
- Manage webinars, town halls and virtual appointments.
- Configure Teams policies and settings for Microsoft 365 Copilot.
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Create a security group
- Create and assign a messaging policy in the Teams admin center
- Create a meeting policy in Teams admin center and assign it with PowerShell
- Lab: Create and assign a messaging policy in Teams admin center
- Lab: Create a meeting policy and assign with PowerShell
- Configure and manage voice users
- Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
- Enable users for Direct Routing.
- Manage per-user options for Teams Phone.
- Configure auto attendants and call queues
- Describe the differences between auto attendants and call queues.
- Design an auto attendant to gather information from callers.
- Explain how to set up auto attendants to implement your plan.
- Demonstrate how to plan call queues to manage many callers.
- Describe how to configure call queues to alert agents and route calls.
- Explain how to plan licensing for auto attendants and call queues.
- Configure, deploy, and manage Teams devices
- Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
- Differentiate between the different options for deployment and management of devices.
- Deploy Teams phones and Teams displays.
- Configure Teams Phone for Microsoft Teams Rooms.
- Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
- Guided Project - Prepare meeting room experiences
- Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
- Create dynamic groups following best practice
- Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
- Configure room mailbox properties
- Lab: Create dynamic security group
- Lab: Configure security settings
- Lab: Create room resource accounts
- Lab: Configure mailbox properties
- Monitor and troubleshoot Teams collaboration communications systems
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Microsoft Teams client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal
Common questions
When does MS-721: Plan, configure, and manage collaboration communications systems with Microsoft Teams next run?
The next date is Mon, 21 Sept 2026, and there are 2 further dates scheduled. Delivered live online, ACE Training Wellington, ACE Training Auckland. Every date and its format is listed on this page.
How much does MS-721: Plan, configure, and manage collaboration communications systems with Microsoft Teams cost?
From $3,650 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
Before attending this course, students should have general knowledge of the following topics: Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics
Can I attend online, or does it have to be in a classroom?
Both. Some dates run live online and others in-class — each date on this page shows its format, so pick whichever suits.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code MS721 when you enquire.