MS-4014: Introduction to building AI agents
Overview
The MS-4014 - Build a foundation to build AI agents and extend Microsoft 365 Copilot course introduces learners to the world of AI agents and their business impact. It explores Microsoft’s AI agent ecosystem, including Copilot, Copilot Chat, and custom agent solutions. Learners will understand different extensibility options and how to choose the right development path based on technical and business needs. The MS-4014 course also covers Microsoft's tools and services for building and deploying intelligent, scalable AI agents.
Who should attend
This course is appropriate for any learner who wants to learn the basics of how to extend their Microsoft Copilot 365 functionality.
Prerequisites
There are no prerequisites for this course, however, the following would be advantageous
- Familiarity with Microsoft 365 Copilot
- Basic knowledge of generative AI concepts (agent, model, orchestration, etc.)
- Familiarity with core Microsoft Cloud platforms (Microsoft 365, Power Platform, and Azure)
What you'll learn
After completing this course, students will be able to:
- Define AI agents and explain their business value.
- Identify core use cases and components of AI agent solutions.
- Explore Microsoft 365 Copilot and Copilot Chat capabilities.
- Compare extensibility options like connectors, declarative, and custom agents.
- Understand development tools for building and deploying AI agents.
- Evaluate the best AI agent development path for your organization.
Course content
- Introduction to developing AI agents
- Define AI agents
- Explain the business value of AI agents.
- Identify common use cases for AI agents.
- Define the core components of AI agents.
- Introduction to Microsoft AI agent solutions
- Identify core use cases for the out-of-the-box capabilities of Microsoft 365 Copilot, Copilot Chat, and first-party agents.
- Describe options for customizing and extending Microsoft 365 Copilot.
- Identify scenarios where building fully custom AI agents or generative AI applications is appropriate.
- Identify the key Microsoft development tools available for designing, building, extending, and deploying AI agents.
- Evaluate which Microsoft AI agent path best fits a given scenario.
- Choose the best Microsoft 365 Copilot extensibility path for your scenario
- Identify the different extensibility options available for Microsoft 365 Copilot.
- Compare the strengths and limitations of Copilot connectors, declarative agents, and custom agents.
- Evaluate which extensibility approach best fits a given business scenario.
- Understand the technical and organizational requirements for extending Microsoft 365 Copilot.
- Choose a custom AI agent development path
- Identify the core Microsoft tools and services available for building custom AI agents and generative AI applications.
- Compare the capabilities, strengths, and trade-offs of the available custom agent solutions.
- Evaluate which development approach aligns best with specific business, technical, and user experience requirements.
Common questions
When does MS-4014: Introduction to building AI agents next run?
The next date is Fri, 4 Sept 2026, and there are 4 further dates scheduled. Delivered live online, ACE Training Wellington, ACE Training Auckland. Every date and its format is listed on this page.
How much does MS-4014: Introduction to building AI agents cost?
From $325 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
There are no prerequisites for this course, however, the following would be advantageous Familiarity with Microsoft 365 Copilot Basic knowledge of generative AI concepts (agent, model, orchestration, etc.) Familiarity with core Microsoft Cloud platforms (Microsoft 365, Power Platform, and Azure)
Can I attend online, or does it have to be in a classroom?
Both. Some dates run live online and others in-class — each date on this page shows its format, so pick whichever suits.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code MS4014 when you enquire.