MB-280T04: Configure a Dynamics 365 customer experience solution
Overview
This one-day workshop allows students to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.
Who should attend
This course is designed for IT, sales or marketing professionals who want to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.
Prerequisites
Students should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.
What you'll learn
After completing this course, students will be able to:
- Configure a Dynamics 365 Customer Experience Solution
Course content
Dynamics 365 Sales
- Manage leads with Dynamics 365 Sales
- Manage opportunities with Dynamics 365 Sales
- Manage and organise your product catalog with Dynamics 365 Sales
- Create emails in Dynamics 365 Customer Insights - Journeys
- Build journeys with Dynamics 365 Customer Insights - Journeys
- Challenge project - Configure a Dynamics 365 customer experience solution
Common questions
When does MB-280T04: Configure a Dynamics 365 customer experience solution next run?
The next date is Thu, 24 Sept 2026. Delivered ACE Training Auckland. Every date and its format is listed on this page.
How much does MB-280T04: Configure a Dynamics 365 customer experience solution cost?
From $895 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
Students should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.
Can I attend online, or does it have to be in a classroom?
This one runs in-class. If you'd rather it ran online or at your workplace, get in touch and we'll look at options.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code MB280T04 when you enquire.