MB-230: Implement customer service solutions using Microsoft Dynamics 365 Customer Service - Blended Learning
Overview
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Who should attend
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications.
Prerequisites
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths
What you'll learn
This course forms part of our Microsoft Blended Learning Series where you can enjoy all the flexible benefits of self-led online learning with the comfort of expert virtual instructor led training and exam prep. Included is:
- E-learning modules
- Virtual Expert ACE Coaching
- Microsoft Official Curriculum (MOC) & Online Labs
- Exam Voucher
Course content
E-learning Modules:
- Get started with Dynamics 365 Customer Service
- Managing cases with Dynamics 365 Customer Service
- Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
- Create knowledge management solutions in Dynamics 365 Customer Service
- Use knowledge articles to resolve Dynamics 365 Customer Service cases
Live Virtual Coaching
- 1 day live virtual coaching with exam prep - please select a scheduled date that suits.
Exam
- Exam voucher valid for Online Proctoring or via a New Zealand Pearson Vue test centre.
Common questions
When does MB-230: Implement customer service solutions using Microsoft Dynamics 365 Customer Service - Blended Learning next run?
The next date is Fri, 18 Sept 2026, and there is 1 further date scheduled. Delivered live online. Every date and its format is listed on this page.
How much does MB-230: Implement customer service solutions using Microsoft Dynamics 365 Customer Service - Blended Learning cost?
From $1,195 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths
Can I attend online, or does it have to be in a classroom?
This course runs live online, so you can join from anywhere in New Zealand.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code MB230-Blended when you enquire.