ITIL® Foundation (Version 5)
Overview
The ITIL® Foundation (Version 5) course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today’s fast moving, AI enabled environments. Participants will explore the ITIL Service Value System, guiding principles, value co-creation, the digital product and service lifecycle, and the four dimensions of service management-equipping them to improve collaboration, consistency, and value delivery across their organisation.
Advance your career with the ITIL® Foundation course, crafted by the creators of ITIL®: Course, Online proctored exam voucher, Offical eBook and Online Training Material, all in one bundle!
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Who should attend
This course is ideal for anyone involved in delivering, supporting, or improving digital products and IT‑enabled services. Suitable for all career stages, it is valuable for IT professionals, business staff who work with IT teams, service managers, product owners, and anyone seeking a common framework to enhance communication and outcomes across the organisation.
Prerequisites
There are no formal prerequisites for the ITIL Foundation (Version 5) course. A general interest in digital services or IT operations is helpful, but not required.
What you'll learn
- Gain a strong understanding of how modern digital products and services are created, delivered, and continuously improved.
- Learn ITIL’s guiding principles and how they support better decision‑making and more effective collaboration.
- Understand the ITIL Service Value System and Four Dimensions of Service Management for a holistic, integrated approach.
- Build confidence using consistent practices that improve service quality, speed, and customer experience.
- Prepare for the globally recognised ITIL® Foundation (Version 5) certification exam, enabling further ITIL progression.
Course content
Module 1: Key Concepts of Digital Product & Service Management
- Core concepts of digital products, services, outcomes, costs, risks, experience, and sustainability
- How value is co-created between providers, consumers, and stakeholders
Module 2: The Four Dimensions of Service Management
- Organisations & People
- Value Streams & Processes
- Information & Technology
- Partners & Suppliers
Module 3: ITIL Service Value System (SVS)
- Guiding Principles
- Governance
- Service Value Chain
- Management Practices
- Continual Improvement
Module 4: The Digital Product & Service Lifecycle
- Purpose of each lifecycle activity
- Discovery, design, build, deliver, operate, support
- Integrating lifecycle activities to create value
Module 5: ITIL Management Practices
- Overview of practice categories
- How official practice guides support consistent ways of working
Common questions
When does ITIL® Foundation (Version 5) next run?
The next date is Wed, 23 Sept 2026, and there are 5 further dates scheduled. Delivered live online, ACE Training Auckland, ACE Training Wellington. Every date and its format is listed on this page.
How much does ITIL® Foundation (Version 5) cost?
From $1,750 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
There are no formal prerequisites for the ITIL Foundation (Version 5) course. A general interest in digital services or IT operations is helpful, but not required.
Can I attend online, or does it have to be in a classroom?
Both. Some dates run live online and others in-class — each date on this page shows its format, so pick whichever suits.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code ITIL5 when you enquire.