ITIL® Foundation Bridge (Version 5)

The launch of ITIL (Version 5) introduces refinements and updates that professionals in Wellington need to understand as organizations begin aligning with the latest version of the framework. For those already certified in ITIL 4, staying current is important to ensure terminology, governance perspectives, and lifecycle understanding reflect Version 5 expectations. Maintaining updated certification helps professionals remain aligned with evolving service management standards.

Our ITIL (Version 5) Foundation 1-Day Bridge Course is designed for ITIL 4-certified professionals seeking a structured, efficient transition. The program focuses on what has changed in Version 5, how updated concepts differ from ITIL 4, and how these updates are assessed in the Foundation certification exam. Rather than revisiting foundational content, the course concentrates on transition clarity and exam readiness.

If you already hold an ITIL 4 Foundation certificate, this is the ideal course to provide a pathway to Fast-Track your expertise and get the certification in the NEW ITIL®Foundation (Version 5).

You must hold an ITIL®4 Foundation certificate.

By attending this course, you will be able to demonstrate your understanding of the key enhancements introduced in ITIL® (Version 5) and your ability to apply them in modern digital environments.

At the end of your ITIL® Foundation Bridge (Version 5) course, you will have an understanding of:

• The KEY enhancements in ITIL® (Version 5)
• Digital product and service management evolution, including AI-enabled environments and lifecycles
• Updated language and core concepts
• Enhanced value creation approach
• Applying ITIL® (Version 5) in practice.

The ITIL® Foundation Bridge (Version 5) exam is a 30-minute closed-book exam consisting of 20 multiple-choice questions covering ITIL® (Version 5) updates only. The minimum passing score is 65%.

Module 1: Key Concepts of Digital Product and Service Management

• Product and Service Management
• Service Offering
• Value Co-Creation

Module 2: Service Relationships

• Organisations
• Providers, Consumers, and Vendors
• Roles in Managing, Delivering, and Consuming Services
• Service Consumer Roles
• Consumer Roles Example
• Service Relationship Model
• Types of Service Relationships: Basic, Cooperative, and Collaborative
• Service Journey (1/2)
• Service Journey (2/2)
• Service Quality and Service Level
• Service Level Metrics (1/2)
• Service Level Metrics (2/2)
• Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

• Components of the ITIL Value System
• Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
• ITIL Value System and its Purpose

Module 4: Governance

• Governing Bodies and Governance
• Governance of Digital Technology

Module 5: ITIL Guiding Principles

• What is an ITIL Guiding Principle?
• Recap of the ITIL Guiding Principles
• Using Automation and AI
• Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

• Introduction to ITIL Product and Service Lifecycle
• Purpose of the ITIL Product and Service Lifecycle Management Activities
• Value Chain
• Management Practices

Module 7: Value streams

• Key Concepts of Value Stream Mapping and Management
• Purpose of Value Stream Mapping and Management

Module 8: Continual improvement

• ITIL Continual Improvement Model
• List the Steps of the ITIL Continual Improvement Model
• Understand the Steps of the ITIL Continual Improvement Model 
• Describe Continual Improvement within the ITIL Value System and its Role in the Organisation 

Module 9: Four Dimensions of Product and Service Management and AI

• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal Factors and External Factors
• Introduction to AI
• ITIL AI Governance

Module 10: ITIL and other Frameworks Integration

• ITIL and DevOps
• ITIL and PRINCE2