ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning
Overview
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management at both strategic and operational levels, maximizing value from these practices. With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.
The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.
There are two purchase options for you to choose from:
- eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
- eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.
The ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning package includes:
- Online Proctored Exam Voucher
- Official eBook
- Online Training Material (12-month license)
- Interactive e-Learning (quizzes and knowledge checks)
- Auto-marked Sample Papers
Explore the eLearning Demo: Step into our eLearning platform and discover how it can elevate your learning with engaging, interactive content. Take a Quick Preview
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Who should attend
Popular among professionals who have advanced to roles such as:
- IT Specialist: Operations
- IT Manager: Operations
- IT Service Manager
- Product Manager
Prerequisites
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ITIL 4 Specialist: Collaborate, Assure and Improve
What you'll learn
By the end of this course, you will be able to:
- Understand the key concepts of the Collaborate, Assure, and Improve (CAI) practices
- Understand the processes of the CAI practices
- Understand the roles and competences of the CAI practices
- Understand how information and technology support and enable the CAI practices
- Understand the role of partners and suppliers in the CAI practices
- Understand how the ITIL capability model can be used to develop the CAI practices
- Understand how the ITIL guiding principles support the CAI practices.
Course content
Module 1: Introduction to the CAI practices
Module 2: Relationship Management
- Overview Relationship Management
- Value Streams and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Relationship Management Capability Development
Module 3: Supplier Management
- Overview Supplier Management
- Value Streams and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Supplier Management Capability Development
Module 4: Service Level Management
- Overview Service Level Management
- Value Streams and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Service Level Management Capability Development
Module 5: Continual Improvement
- Overview Continual Improvement
- Value Streams and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Continual Improvement Capability Development
Module 6: Information Security Management
- Overview Information Security Management
- Value Streams and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Information Security Management Capability Development
Common questions
When can I start ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning?
Whenever you like. This is a self-paced online course, so there are no scheduled dates — you enrol, get access, and work through it in your own time.
How much does ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning cost?
From $1,700 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ITIL 4 Specialist: Collaborate, Assure and Improve
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code ITIL-CAI-eLearning when you enquire.