Overview
In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.
The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Master effective email structures to achieve clarity and successful communication
- Learn to write for the reader, starting with effective subject lines
- Make the most of 'email estate'
- Carefully consider the email recipients
- Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
- Perfect grammar because it matters
- Format messages for readability
- Master the inbox using some core principles and email functions
Course content
An international workplace survey has found that 83% of Australians use email, the Internet, or both while at work and most are convinced it makes them more productive.
With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
After completing this course, participants will have learned to:
Topic 1: Create Structure for Success
- Forward-To-CC-BCC
- Urgent
- ! High Importance vs Low Importance
- Subject
- Salutation
- Introduction – Body – Conclusion
- Signature
- Draft
- Time Delays
Topic 2: Rules of Thumb
- Effective Subject lines: Tell Me What You Need
- One Page View Only
- Average 15 Words per Sentence
- As Short as Possible – Avoid Extra Words
- 2 – 3 Lines per Paragraph Maximum
Topic 3: Grammar Perfect
- Using Spell Checker
- Check for Simple Sentences
- Use the Active Voice
- Use of Punctuation
- Use of Emoticons
- Use of Text Talk
Topic 4: Formatting your Email Message
- Email Style
- Writing the Email
- Selecting Your Format Settings
- Choose the Right Font
- Select Appropriate Colours
- Enhancing Readability
- Avoid All Upper – or Lowercase Letters
- Arranging Text into Vertical Lists
- Sending Attachments with Care
Common questions
When does Email Etiquette Training - 3hours run?
There are no scheduled dates for this course at the moment. Get in touch and we'll let you know when the next one is set, or arrange it for your team.
How much does Email Etiquette Training - 3hours cost?
From $480 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This course runs live online, so you can join from anywhere in New Zealand.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDTE543_C when you enquire.