Change Management Practitioner

This course is a continuation from the Change Management Foundation course. Attending this course immediately after the Foundation course is highly recommended to achieve your best learning outcomes; it will also help to maximise your chances of exam success.

Change comes about in various forms within organisations due to many factors including projects, team restructuring, business analysis identifying different ways of working, company mergers, and outsourcing. No matter how big or small, they all need to be facilitated with Change Management to ensure a successful result.

The purpose of the Change Management Practitioner course is to ensure a student has sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. Upon completion of the course a student should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors in the Practitioners success.

The Change Management 2015 (Foundation and Practitioner) qualification is designed to provide a robust foundation of knowledge for anyone involved in organisational change initiatives. Upon completion of this combined qualification students will have the knowledge and understanding necessary to contribute constructively to teams specifying, developing, implementing and sustaining change initiatives.

Accreditation pending

• Management
• Change Managers / Specialists / Practitioners
• Programme / Project Managers
• Supervisors and Team Leaders
• Consultants
• Facilitators
• Business Analysts
• Human Resources staff

Participants must have completed the Change Management Foundation course and successfully passed the Change Management Foundation exam (completed in 2015 or later).

At course completion students will be able to:

• Identify the organisational drivers of a change initiative
• Use a range of organisational models to understand, support and sustain change processes whether these changes are planned, emergent or complex, taking account of the culture of the organisation
• Apply an appropriate process framework to help plan or understand any particular organisational change
• Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process
• Contribute effectively to preparation for a change initiative, including building the change team, offering insights which improve team effectiveness
• Offer relevant insights in discussions about how to prepare people for change, including planning for learning and motivational issues relevant to different roles and types of people
• Help colleagues understand the difference between organisation change and transitions as they affect people, and suggest practical leadership actions at different stages of a change
• Support the identification and mapping of stakeholders in a change process and help develop approaches to build and maintain stakeholder engagement
• Draft the communications plan for a change initiative, taking proper account of the various stakeholders and of an appropriate range of communication channels
• Recognise signs of resistance to change and propose actions to mitigate it
• Propose a range of levers by which a change can be sustained and become embedded in the organisation

Practitioner exam

• 2.5 hour Objective Testing Multiple Choice Question Exam held on day 2
• Restricted open book – The Effective Change Manager’s Handbook may be used in the exam, and the Candidate Guide to Exam Text
• Requires 50% pass to attain Change Management Practitioner certification
• Passing the Foundation Exam is a pre-requisite for the Practitioner Exam

Key Topics:

• Change and the Individual
• Change and the Organisation
• Communications and Stakeholder Engagement
• Change Management Practice