Advanced Skills for Elite Personal and Executive Assistants
Overview
The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Adapt to the manager’s needs and style of working
- Take initiative when needed
- Develop social intelligence
- Develop basic business acumen
- Understand the importance of office management
- Listen actively
- Understand and use social media management
- Handle difficult people and situations
Course content
During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.
After completing this course, participants will have learned to:
Topic 1: The Elite Executive Assistant/Personal Assistant
- What is an Elite Executive/Personal Assistant?
- How good are your Elite EA/PA Skills?
Topic 2: Personality Styles and Working with High-Level Managers
- REACH Personal Style Profile
- Understanding Other Styles
Topic 3: Advanced Time Management and Prioritisation
- Time Management Techniques
Topic 4: Relationship Management and Strategic Communication
- Building Rapport and Managing Relationships
- Strategic Communication
- Relationship Management
Topic 5: Project Management and Coordination
- Key Principles of Project Management
- Complex Meetings
- Working with Multiple Business Functions
- Tracking Decisions and Action Items
Topic 6: Confidentiality and Data Security
- Confidentiality
- Data security best practices
Topic 7: Technology and Digital Tools
- Communication Platforms
- Internal Communication Tools
- Cloud-based Collaboration Tools
- Project Management Tools
- Automation Tools
Topic 8: Work-Life Balance and Stress Management
- Your Well-Being
- Strategies to Maintain your Well-Being
- Setting Boundaries and Saying 'No'
- High-Pressure Situations
- Navigating High-Pressure Situations
Common questions
When does Advanced Skills for Elite Personal and Executive Assistants run?
There are no scheduled dates for this course at the moment. Get in touch and we'll let you know when the next one is set, or arrange it for your team.
How much does Advanced Skills for Elite Personal and Executive Assistants cost?
From $750 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This one runs in-class. If you'd rather it ran online or at your workplace, get in touch and we'll look at options.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDT002CTM when you enquire.